Last updated: 7 October 2026 · Effective: 7 October 2026
DepthMe is operated by Turbo Hotel LLC, doing business as DepthMe ("DepthMe", "we", "us", "our"), a limited liability company organised under the laws of the State of Florida, United States, with its principal place of business at 500 NW 2nd Ave, Unit 12346, Miami, FL 33101-0307. Turbo Hotel LLC is the seller of record on the Apple App Store and Google Play.
DepthMe is the controller of the personal data described in this policy, which means we decide why and how it is processed. We offer the service through the website at https://depthme.app and through the "DepthMe" app for iOS and Android (bundle identifier co.depthme.app).
Every question, whether about privacy, support, billing or anything else, goes to hello@depthme.app.
This policy covers the personal data we collect when you visit our website, use the DepthMe app on any platform, contact us, or interact with emails we send. It applies whether you use DepthMe as a signed-in member or as a guest.
It does not cover the practices of third parties whose own products you use alongside DepthMe — for example the Apple App Store, Google Play, Stripe's checkout page, or your device's operating system. Those are governed by their own privacy policies, and we link to the most important ones in section 6.
Our Terms of Service describe the contract between you and us. Where this policy and the Terms overlap, this policy governs how we handle your data.
Everything in this section is data that the service actually collects today. We have tried to describe it precisely rather than generically. If a category does not apply to you (for example you have never recorded a voice sample), we simply do not hold it.
You can try DepthMe without creating an account. In guest mode your data stays on your device and is not sent to our servers until you choose to sign up. If you sign up later, the data you created as a guest is moved into your new account. If you never sign up, it is removed when you clear the app's data or uninstall it.
We use the data above for the following purposes, and no others:
We do not sell your personal data. We do not share it with anyone for cross-context behavioural advertising. We do not use your journal, survey answers or voice to train AI models, and we do not permit our providers to do so.
If you are in the European Economic Area, the United Kingdom or another jurisdiction that requires a legal basis for processing, we rely on the following:
We share personal data only with the service providers below, each of which processes it on our instructions and for the purpose stated. We do not share your data with advertisers, data brokers or any other third party for their own purposes. We may also disclose data where the law requires it, to protect our rights or the safety of others, or as part of a merger or acquisition (in which case this policy would continue to apply to your data).
| Provider | What it receives | Why |
|---|---|---|
| OpenAI | Only what you write: your goal, survey answers and journal text. Never your name, email, user ID or account details — where your name belongs in the guidance, OpenAI sees a placeholder and we add your name on our own server afterwards. | Generating your guidance text |
| ElevenLabs | The finished guidance text, which includes your first name so it can be spoken; your voice sample if you opt in. Used only to produce audio, never for analysis. | Text-to-speech and voice cloning |
| Fish Audio | The finished guidance text, which includes your first name so it can be spoken; your voice sample if you opt in. Used only to produce audio, never for analysis. | Text-to-speech and voice cloning |
| Deepgram | Audio you dictate into the journal or survey, streamed live | Speech-to-text. We do not store the dictated audio. |
| RunPod | Guidance text and a copy of your voice sample | Cloud GPUs we rent to run our own open-source speech models. The workers are stateless: they keep nothing after a request completes. |
| Supabase | All account data, content and files | Database, authentication and file storage, hosted on Amazon Web Services |
| Vercel | Web requests, including your IP address in transit | Hosting the website and web app; derives the country attached to usage events |
| Stripe | Email, payment details you enter on Stripe's page, subscription status | Payments for web subscriptions |
| RevenueCat | Apple and Google purchase receipts, your user ID | Managing mobile subscriptions and entitlements |
| Apple | Sign-in identity, App Store purchases, push tokens | Sign in with Apple, App Store billing, push notifications |
| Sign-in identity, Google Play purchases | Sign in with Google, Google Play billing | |
| Sentry | Error reports keyed by your user ID | Error and crash monitoring |
| PostHog | Usage events keyed by your user ID; before sign-up only, a replay of the opening screens with typed text masked | Product analytics and understanding where sign-up fails |
| Resend | Your email address and the content of the email | Delivering transactional and reminder emails |
Each provider is bound by a data-processing agreement or equivalent terms that limit it to the stated purpose and require security measures at least equivalent to ours. If we add a provider that handles your content, we will update this table before it goes live.
Your daily rituals (Morning Intentions, Shadow Work, Vision Quest and Night Reflections), Affirmations and Gratitude sessions are written by an AI language model from your goal and your survey answers. Your name is never sent to the model: it writes a placeholder, and our own server replaces it with your name. The text is then converted to audio by a text-to-speech provider or by our own speech models running on rented GPUs. Before any of this happens, the app shows you each provider and the data it receives, asks for your consent, and records the version of the consent notice you saw. Nothing is sent to these providers if you decline. You can withdraw consent at any time in Settings → AI & data sharing; from then on no new data is sent to them until you agree again.
Generated text can be inaccurate, generic or occasionally inappropriate. It is intended as a prompt for reflection, not as advice. DepthMe is not medical, psychological or crisis care. If you are in distress or thinking about harming yourself, please contact your local emergency services or a crisis line in your country.
Our AI and voice providers are used under agreements that do not permit them to train their models on customer content. We do not use your journal entries, survey answers, voice sample or generated guidance to train models of our own, and we do not sell or license them to anyone for that purpose.
If you choose to hear your guidance in your own voice, you record a short voice sample in the app. That recording is sent to ElevenLabs and Fish Audio, which each build a voice model from it, and a copy is used by our own speech models on RunPod. We keep a copy at more than one provider so that your rituals still play if one of them is unavailable. The identifiers those providers return are stored in your profile so that we can find and delete the clone later.
Your voice is biometric data in some jurisdictions. We process it only on the basis of your explicit consent, only to read your own guidance back to you, and never to identify you. You warrant that the voice you record is your own. You can delete your voice clone at any time in Settings; doing so removes the sample from our storage and the clone from every provider. Deleting your account does the same.
DepthMe is operated from the United States, and the providers listed in section 6 are located mainly in the United States and the European Union. Your data may therefore be stored and processed outside the country you live in, including outside the EEA and the UK.
Where data leaves the EEA or the UK, we rely on the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or the provider's own data-processing agreement that incorporates them, together with the provider's technical and organisational measures. You can ask us for more information about the safeguards for a specific provider by emailing hello@depthme.app.
We keep personal data only as long as we need it for the purposes above. In practice:
You can delete your account from inside the app at any time: open Settings and choose Delete account. This is what that does:
Deleting your account cancels a web subscription, but not a store subscription. If you subscribed on our website, deleting your account cancels that subscription immediately, and you can also cancel it at any time in Settings → Manage subscription. Subscriptions bought in the App Store or Google Play are managed by Apple or Google, who cannot see that you deleted your DepthMe account: cancel those in the store first, then delete your account. If you need help, contact hello@depthme.app.
If you no longer have access to the app, email hello@depthme.app from the address on your account. We will verify it is you and complete the deletion within 7 days.
You can request a copy of your data in a portable, machine-readable format by emailing hello@depthme.app. We will provide it within 30 days.
Whatever country you live in, you can ask us to access, correct or delete your data, and we will honour that request. The specific rights below apply depending on where you are. To exercise any of them, email hello@depthme.app. We may ask you to confirm your identity before acting. We will not charge you and will respond within one month, or sooner where the law requires.
We do not make decisions about you by automated means that have legal or similarly significant effects.
If you are a California resident, you have the right to know what personal information we collect and how we use and share it (this policy is that disclosure); to delete it; to correct it; and to opt out of the sale or sharing of your personal information. We do not sell personal information and we do not share it for cross-context behavioural advertising, so there is nothing to opt out of. We also do not use or disclose sensitive personal information for purposes beyond those permitted by the CPRA. We will never discriminate against you for exercising your rights. You may designate an authorised agent to make a request on your behalf; we will ask for proof of that authority.
If you are a Florida resident, you have the right to confirm whether we process your personal data and to access it; to correct inaccuracies; to delete it; to obtain a copy of it in a portable format; and to opt out of the sale of personal data, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects. We do not sell personal data, serve targeted advertising, or profile you in that way. Exercise any of these rights by writing to hello@depthme.app; we respond within 45 days and never discriminate against you for exercising them.
Other jurisdictions grant similar rights. If you tell us where you are, we will apply the rights that your local law provides.
DepthMe is not directed at children. You must be at least 13 years old to use it. If you are in the European Economic Area or the United Kingdom, you must be at least 16 unless a parent or guardian has given verifiable consent. We do not knowingly collect personal data from anyone under those ages. If we learn that an account belongs to someone under age, we delete it. If you believe a child has created an account, email hello@depthme.app.
We protect your data with measures appropriate to its sensitivity:
No system is perfectly secure. If we learn of a breach affecting your personal data, we will notify you and the relevant authorities as the law requires. Please keep your password private and tell us at hello@depthme.app if you suspect any unauthorised access to your account.
The web app uses your browser's local storage to keep you signed in, remember your preferences and cache downloaded audio so your rituals play without delay. These are strictly necessary for the service to function, and you can clear them at any time through your browser settings (which will sign you out).
We do not set advertising cookies, and we do not load third-party advertising trackers or social-media pixels. Our marketing attribution reads the UTM parameters and referrer of the page you arrived on; it does not track you across other websites.
The mobile app stores the same session, preference and audio data in the app's private storage on your device.
We will update this policy when our practices change, when we add a provider that handles your content, or when the law requires. The date at the top tells you when it was last revised. For material changes we will notify you by email or in the app before they take effect, and where the law requires, ask for your consent again. Continuing to use DepthMe after a change takes effect means you accept the revised policy.
Turbo Hotel LLC (d/b/a DepthMe)
500 NW 2nd Ave, Unit 12346
Miami, FL 33101-0307
United States
See also: Terms of Service